Frequently Asked Questions

What products do you offer?
We offer a range of products for babies, toddlers, and expecting mothers, including maternity wear, baby care items, and toddler accessories.

How can I contact customer support?
You can contact our customer support team through our contact form, by email at info@teintescalines.com, or via our live chat feature on the website.

Do you offer free shipping?
Yes, we offer free shipping on all orders. There are no minimum purchase requirements!

How long will it take for my order to arrive?
Shipping typically takes 10-15 days, although actual delivery times may vary. Please visit our Shipping & Handling Page for more information.

Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email to monitor your shipment's progress. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.

Do you ship internationally?
Currently, we ship within Canada, United States and United Kingdom. Stay tuned for updates on international shipping options in the future!

How can I make changes to my order?
If you need to make changes to your order, please contact us as soon as possible. We can modify your order if it hasn't been processed yet.

What should I do if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately so we can resolve the issue and arrange for a refund if applicable. 

Will I have to pay customs or import taxes? 
Import duties, taxes, and customs fees may apply. These charges vary by country and are the buyer's responsibility. We advise you to check with your local customs office for more information.